How can we help?

Freedom Debt Relief could help with unsecured debts. An unsecured debt is a debt that isn't attached to something of value, like a house or a car.

The list of debts Freedom could assist with includes:

• Credit cards

• Retail store cards

• Medical bills

• Most personal loans

• Collections and repossessions

• Lines of credit

• Some payday loans

• Some private student loans

Freedom Debt Relief could work with you to create a custom plan to get rid of debt. It's not a loan; instead, we negotiate with your creditors to help you pay less than what you owe. If you have at least $7,500 in unsecured debts, you could qualify for debt relief. 

There are some debts Freedom can't help with. They include taxes, utility bills, lawsuits, federal student loans, and secured debts, like a mortgage or car loan. Talking to a debt specialist is a great way to learn more about the options for your financial situation. 

Freedom Debt Relief helps clients settle their eligible debts for less than what they owe. Debt settlement is a way to get rid of debt without paying in full. 

Here's how the Freedom debt settlement process works.

• You tell a debt specialist which debts you'd like to enroll in the program.

• Each month, you make an affordable monthly deposit into a dedicated account that you control.

• Freedom's expert team negotiates with your creditors to reach a settlement agreement. 

• When a settlement is reached, Freedom sends the offer to you for approval first. If you approve, funds in your dedicated account are used to pay your creditors and cover your program fee. 

• Once Freedom settles a debt and your creditor accepts payment, the rest of your balance is forgiven. 

The typical Freedom client can get rid of debt in three to four years, and many see their first account settled in as little as three months. 

Freedom Debt Relief sets its fee as a percentage of your enrolled debt. The fee ranges from 15% to 25%. Your rate is determined by your state of residency. 

You never pay an upfront settlement fee with Freedom Debt Relief. There are no settlement fees until a debt is negotiated, you approve the settlement offer, and at least one payment is made to your creditor. You'll know if you've been charged a fee because no settlement is processed without your approval. 

How much could Freedom Debt Relief cost? Assume that you have $40,000 in debt to enroll. Your fee may be anywhere from $6,000 to $10,000. There are also two other fees to be aware of:

• $9.95 one-time set-up fee to establish your dedicated account

• $9.95 monthly fee that covers account servicing. 

These fees are paid to the company that holds your dedicated account for you, not to Freedom Debt Relief. 

Freedom Debt Relief can help people who have at least $7,500 in unsecured debts, like credit cards, medical bills, and some personal loans. A typical Freedom client enrolls eight debts in the program.

When you enroll $7,500 or more in debt, Freedom's team of experts negotiates with your creditors to settle. During the negotiation process, you make one low monthly payment into a dedicated account. 

Once a creditor agrees to a proposed settlement and you approve the offer, funds from your dedicated account are used to pay the debt. The rest of the balance is forgiven and you no longer owe it.

Debtors with less than $7,500 may consider these solutions instead:

• Debt management plan (DMP)

• Debt consolidation

• DIY methods (debt snowball or debt avalanche)

A credit counselor or debt specialist can help you learn about the options for your situation. 

The potential downsides of Freedom Debt Relief include:

• Credit score impacts. Freedom will never require you to stop making payments on your debts. Doing so can help you save money to offer a lump sum to settle your debt, and can also signal to your creditors that you’re experiencing financial hardship. However, if you do stop paying and your creditors report your accounts to the credit bureaus, your scores are likely to drop. 

• Some debts are ineligible. Freedom Debt Relief can help if you have $7,500 or more in unsecured debts, such as credit cards, retail store cards, and some personal loans. If you mostly owe secured debts, like a mortgage or car loan, Freedom won't be able to help.

• Fees. It's not unusual to pay fees for debt settlement help. Freedom's fee is 15% to 25% of your enrolled debt. However, you never pay a fee until a debt is settled. 

Freedom Debt Relief could help you reach debt freedom faster and potentially save a significant amount of money when compared to minimum payments. You leave negotiations to the Freedom team of experts, which can be a stress-reliever.

Freedom Debt Relief is a Better Business Bureau-accredited business with an A+ rating. As of June 2025, the company had received 1,837 reviews, with an average rating of 4.45 stars.

Positive reviews highlight the company's strengths, which include:

• Caring, professional, and helpful customer support

• A knowledgeable and friendly team of debt experts

• Flexibility and a willingness to answer questions

• An easy-to-navigate website

• Complete transparency about how the debt relief process works with Freedom, and the fees that apply

• A user-friendly mobile app

Many clients also expressed a sense of relief at having help with creditor negotiations, and the excitement they felt about a future that did not include debt. 

Negative reviews expressed frustration with the timing of the settlement process, trouble logging into their online account, and unexpected credit score impacts. There were 325 complaints filed against Freedom with the BBB in the last three years, and 86 complaints were closed in the last 12 months. 

Debt settlement can cause your credit score to drop if you switch from paying creditors directly to making payments into a dedicated account. Creditors can report late or missed payments to the credit bureaus. Payment history accounts for 35% of your FICO® Score.

While you may notice a negative credit score impact, working with Freedom Debt Relief could help to improve your financial profile in the long run. Here's how.

• As you settle accounts, you reduce your overall debt load, which is a factor in credit scoring.

• Debt settlement is an alternative to filing for bankruptcy, which typically causes serious damage to your credit.

• Negative impacts from late or missed payments begin to fade over time.

• Once your debts are settled, you can begin to rebuild your credit.

If you're already behind on debt payments, you’ve likely already experienced credit damage. Freedom Debt Relief could offer the help you need to turn your financial situation around.

Freedom Debt Relief doesn't offer loans. However, you can ask for a referral to an affiliate company if you're interested in a debt consolidation loan. 

Freedom affiliates can offer these debt consolidation options.

• Personal loans. A personal loan is an unsecured loan that lets you borrow a lump sum. You can use the money for anything, including debt consolidation. You pay back what you borrow at a fixed rate. 

• Home equity loans. A home equity loan is secured by your home. The amount you can borrow is determined by your home's value, your mortgage balance, credit scores, income, and other debts. You get a lump sum, use it to pay off debts, then repay the home equity loan over 10 to 30 years. 

• Home equity line of credit (HELOC). A HELOC is a flexible line of credit that's secured by your home. Instead of a lump sum, you get access to a credit line you can draw against as needed. HELOC rates may be fixed or variable.

Freedom Debt Relief is ready to help if you have questions. Here's how to get in touch.

New clients

• Call 800-910-0065 

• Email [email protected]

Phone support is available Monday through Friday, 8 am to 11 pm EST, and on weekends from 9 am to 9 pm EST.

Current clients

• Call 800-655-6303

• Email [email protected]

Phone support is available Monday through Thursday, 8 am to 9 pm EST, Fridays from 8 am to 8 pm EST and on weekends from 10 am to 8 pm EST. There are more than 550 certified debt counselors and 350+ customer support representatives waiting to help. 

You can also send a secure message through the Freedom Debt Relief website. Note that the call center is closed on:

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day (and the day after)

• Christmas Eve

• Christmas Day

Freedom Debt Relief's office is located at 1875 S Grant St Ste 300, San Mateo, CA 94402.